Customer Loyalty stories - Page 3

Qualtrics unveils autonomous AI agents for better CX & EX
Tue, 18th Mar 2025
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cx
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martech
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hcm
Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

Reimagining eCommerce marketing
Mon, 17th Mar 2025
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cx
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martech
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ai
Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.

Family firms in Australia embrace tech for growth potential
Sun, 16th Mar 2025
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cx
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martech
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investment
A recent report reveals that over 55% of Australian family businesses are investing in technology, demonstrating resilience and commitment to growth amid economic challenges.

Generative AI boosts customer service, says Capgemini study
Fri, 14th Mar 2025
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cx
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martech
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genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

Insurers focus on AI & growth amid sluggish progress
Fri, 14th Mar 2025
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cx
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martech
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ai
Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.

Extreme Networks appoints Anisha Vaswani as new CICO
Thu, 13th Mar 2025
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saas
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cx
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martech
Extreme Networks has appointed Anisha Vaswani as its inaugural Chief Information and Customer Officer, aimed at aligning IT strategy with business growth.

Publicis Sapient joins forces with AWS for AI cloud solutions
Wed, 12th Mar 2025
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data protection
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digital transformation
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hyperscale
Publicis Sapient has partnered with AWS to use AI and machine learning to assist businesses in cloud migration and personalised customer experiences.

IWD 2025: The next billion users - Why Women will shape the future of Fintech
Fri, 7th Mar 2025
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fintech
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cx
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martech
As women increasingly shape financial landscapes, fintech firms have a crucial opportunity to design tailored solutions that meet their unique needs and aspirations.

New Zealanders spent 24 million hours on hold in 2024
Thu, 6th Mar 2025
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uc
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it training
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cx
A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

Ericsson showcasing wireless innovations at MWC 2025
Thu, 6th Mar 2025
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cx
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edge computing
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martech
Ericsson Enterprise Wireless is set to unveil cutting-edge advancements in 5G and AI at Mobile World Congress 2025 in Barcelona, showcasing their impact on business efficiency.

Instant raises $18 million to expand eCommerce solutions
Thu, 6th Mar 2025
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cx
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martech
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ecommerce
Instant, an eCommerce retention marketing platform, has secured $18 million in Series A funding, boosting its valuation to over $100 million.

Crisis communications in the AI era – Are you ready for the new robots, machines and engines?
Thu, 6th Mar 2025
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digital transformation
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cx
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martech
As AI revolutionises our lives, companies must prepare for its impact on crisis management, addressing risks and harnessing opportunities to protect their reputation.

New Zealand's Skinny selects customer as AI brand face
Mon, 3rd Mar 2025
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uc
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cx
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martech
New Zealand's Skinny has chosen Liz Wright, a loyal customer, as the first-ever AI ambassador, marking a bold move in brand representation.

TCS & Salesforce team up to boost AI for manufacturers
Fri, 28th Feb 2025
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crm
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data analytics
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digital transformation
Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

Why Digital Customer Experience Will Define Business Success in 2025
Wed, 26th Feb 2025
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data analytics
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cx
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martech
In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

Bluechip Infotech New Zealand celebrates 30th anniversary
Fri, 21st Feb 2025
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cx
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martech
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partner programmes
Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

Long wait times & vague answers frustrate UK customers
Wed, 19th Feb 2025
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

Loop & Global-e partner to simplify global returns
Thu, 13th Feb 2025
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cx
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martech
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commerce systems
Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.

AI revolutionises customer service in Australia by 2025
Wed, 12th Feb 2025
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cx
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martech
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personalisation
Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

How AI keeps an eye on rising cases of retail returns fraud
Tue, 4th Feb 2025
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cx
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martech
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ai
As online shopping rises in Australia, retailers face escalating losses from returns fraud, prompting them to turn to AI for fraud detection solutions.