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Australia

Australian Stories

SAP unveils AI-driven advances to unify business data & apps
Data Analytics

SAP unveils AI-driven advances to unify business data & apps

SAP has launched AI-driven updates to its Business Suite, unifying data, apps and AI to boost smarter decisions and faster execution across enterprises.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
Damian Coyne appointed Chief Executive Officer at Cevo to drive AWS growth
Digital Transformation

Damian Coyne appointed Chief Executive Officer at Cevo to drive AWS growth

Damian Coyne has been appointed CEO of Cevo to lead growth and deepen its partnership with AWS in cloud, data and AI-driven digital transformation.

By Melvin Hipolito • 3 min read • Tue, 7th Oct 2025
Regulations & AI reshape customer experience in Australia
Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025

Global Stories

Org Group invests in HappyPath Labs to boost CX technology reach
DevOps

Org Group invests in HappyPath Labs to boost CX technology reach

Org Group has taken a minority stake in Irish start-up HappyPath Labs to expand its reach in AI-driven customer experience technology for contact centres.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
How RCS can solve the trust and customer experience tension
Encryption

How RCS can solve the trust and customer experience tension

RCS offers Australian businesses a secure, interactive way to boost customer engagement and trust, tackling data privacy concerns amid rising scams.

By Chris Connolly • 4 min read • Tue, 7th Oct 2025
Pax8 appoints Tom Gavin to lead global marketing strategy & AI push
Customer Experience

Pax8 appoints Tom Gavin to lead global marketing strategy & AI push

Pax8 has appointed Tom Gavin as Chief Marketing and Communications Officer to lead global marketing and advance its AI and managed intelligence initiatives.

By Melvin Hipolito • 3 min read • Thu, 2nd Oct 2025
AI & trust reshape customer experience as stakes for brands rise
Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025
Consilium expands AI apps for Webex Contact Centre worldwide
Unified Communications

Consilium expands AI apps for Webex Contact Centre worldwide

Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.

By Melvin Hipolito • 3 min read • Tue, 30th Sep 2025
NiCE names Jeff Comstock as President to drive CX innovation
Software-as-a-Service

NiCE names Jeff Comstock as President to drive CX innovation

NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025
TrueDialog elevates Amanda McGuckin Hager to dual executive role
Customer Experience

TrueDialog elevates Amanda McGuckin Hager to dual executive role

Amanda McGuckin Hager has been promoted to Chief Marketing Officer and Chief Revenue Officer at TrueDialog, expanding her role to drive growth and revenue strategy.

By Jed Nykolle Harme • 3 min read • Fri, 26th Sep 2025
Seattle Seahawks unite fan data with Amperity for better engagement
Customer Experience

Seattle Seahawks unite fan data with Amperity for better engagement

Seattle Seahawks partner with Amperity to unify fan data, enabling personalised engagement and improved experiences for supporters at Lumen Field and beyond.

By Melvin Hipolito • 3 min read • Fri, 19th Sep 2025
SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025

Stories from Other Regions

Gallagher Security celebrates double win at NZ Security Awards
Customer Experience

Gallagher Security celebrates double win at NZ Security Awards

Gallagher Security won two top awards at the 2025 New Zealand Security Awards, recognising excellence in customer service and technical expertise.

By Melania Watson • 3 min read • Mon, 29th Sep 2025
Marketers confident in martech but leave key features unused
Customer Experience

Marketers confident in martech but leave key features unused

Despite 99% leaving key features unused, 92% of eCommerce marketers remain confident their martech stacks meet business goals amid staff and AI challenges.

By Jed Nykolle Harme • 3 min read • Tue, 23rd Sep 2025
UK retailers set for GBP £10bn boost with new data act changes
Data Protection

UK retailers set for GBP £10bn boost with new data act changes

The UK Data Act 2025 offers retailers clearer rules on data use, potentially boosting revenues by GBP £10 billion as marketing strategies evolve.

By Shannon Williams • 4 min read • Sun, 21st Sep 2025
European consumers weigh AI, privacy & personalisation for BFCM
Customer Experience

European consumers weigh AI, privacy & personalisation for BFCM

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

By Catherine Knowles • 3 min read • Fri, 19th Sep 2025
HLF Digital app sees SGD $1 billion in transactions since launch
Digital Transformation

HLF Digital app sees SGD $1 billion in transactions since launch

Hong Leong Finance's HLF Digital app has topped SGD $1 billion in transactions since August, boosting fixed deposits and customer engagement.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025