Consumer expectations stories

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

L'Oréal-backed AI beauty platform Noli partners with Akeneo to enhance personalised product recommendations via enriched product data management.

Shippit launches AI platform across Australia and New Zealand to help retailers close the AUD $18 billion delivery gap and boost online sales.

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.

Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.

Many small businesses risk lost sales and loyalty as one in three still don’t accept credit or debit cards, despite 86% of consumers relying on them.

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

Home Société Group launches mustsociete.com, uniting five premium home brands on one Shopify platform for a seamless customer experience.

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

Widespread outages have cost Australians AUD $5.3 billion yearly, with 68% losing trust in telecommunications amid rising service disruptions.

Retail Insight has enhanced its WasteInsight platform with AI tools to help UK grocers cut food waste, optimise markdowns, manage donations, and improve food safety compliance.

Adyen and Atlas have teamed up to integrate payments with restaurant management in Singapore, aiming to cut errors and boost sales in F&B businesses.

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

Despite rising AI investments by UK retailers, 57% of consumers distrust brands' use of AI and 76% doubt data privacy protections, reveals new research.

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.