Complaints Stories

Australian Stories

Complaints stories

Australian telecom complaints reach record low levels

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

By Melania Watson • 2 min read • Thu, 14th Nov 2024

Payment Technologies

Sydney startup Pyng aims to eliminate surcharge fees

A Sydney startup, Pyng, offers Australians a solution to save billions in annual tap-and-go surcharge fees by facilitating surcharge-free payments through its innovative app.

By Sean Mitchell • 3 min read • Tue, 24th Sep 2024

Unified Communications

Drop in Australian telco complaints pleases ACCAN

Significant drop in telecommunications complaints in Australia, but rise in financial hardship complaints raises concerns, says ACCAN.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023

Unified Communications

Australia's telcos maintain record-low complaint rates

Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.

By Gaurav Sharma • 3 min read • Tue, 14th Feb 2023

Global Stories

Complaints stories

TDR

Telecom dispute surge: Key findings from 2023 TDR report

TDR's 2023 report reveals record surge in telecom disputes, with 3725 people seeking help—a 64% jump from 2022.

By Staff Writer • 2 min read • Wed, 11th Oct 2023

Email Security

Web scams leapt 22% in 09 – report

The FBI's 2009 Internet Crime Report reveals a 22.3% surge in web scams, with total financial losses hitting USD $559.7 million.

By Staff Writer • 4 min read • Sat, 1st May 2010

Unified Communications

Anti-spam update

Spam complaints in New Zealand are on the decline, thanks to rigorous enforcement of anti-spam laws, with high-profile cases raising public awareness.

By Staff Writer • 3 min read • Mon, 1st Mar 2010

Wikipedia

Wikipedia tackiling 'vandals'

Wikipedia is experimenting with tighter controls on its pages, to stop the posting of inaccurate, untrue or    defamatory material.

By Staff Writer • 2 min read • Thu, 1st Oct 2009

Unified Communications

Telecom in breach

Telecom Wholesale halts its broadband and residential PSTN 'loyalty' offer following a breach of separation undertakings, with potential penalties looming.

By Staff Writer • 2 min read • Tue, 1st Sep 2009