Chatbots stories - Page 23
Best practices for implementing a chatbot or virtual agent
Tue, 6th Jul 2021
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data analytics
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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martech
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ai
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires AI-powered chatbot platform BotBonnie
Wed, 23rd Jun 2021
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martech
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
Fri, 18th Jun 2021
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martech
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ai
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Artificial intelligence top priority for organisations, but challenges remain
Mon, 3rd May 2021
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martech
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
VERSA turns website design on its head with an AI twist
Wed, 14th Apr 2021
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uc
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martech
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ai
The company's website is entirely bot-activated and navigation-less, which means those who visit the website just write or speak what they want to search for.
The mirrored world: Digital twins redefine business intelligence
Mon, 29th Mar 2021
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martech
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supply chain
Accenture's Technology Trends 2021 report reveals how digital twins and AI are shaping the future of business and intelligence.
APAC consumers comfortable with human & AI-assisted contact centres
Tue, 23rd Mar 2021
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cx
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Little Ones announces new 'digital employee' to help with baby sleep and nutrition
Fri, 12th Mar 2021
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martech
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it automation
Little Ones, a provider of programmes for better sleep and nutrition for babies, has launched a new 'digital employee' to provide automated advice.
ANZ shunning digital fatigue despite digital reliance during pandemic - report
Fri, 12th Mar 2021
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agentic ai
Relationships with technology thrived in Australia and New Zealand in 2020, despite the pandemic, according to Infosys research.
Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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cx
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Supply chain, AI and cloud set to dominate corporate tech agendas in 2021
Fri, 22nd Jan 2021
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digital transformation
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martech
Here are Infor's top three technology predictions for 2021 in the areas of the supply chain, artificial intelligence and cloud.
Why remote IT operations teams need a virtualised network operations centre
Fri, 22nd Jan 2021
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virtualisation
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devops
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Avaya contact centre expertise wins three awards
Mon, 18th Jan 2021
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martech
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
AWS announces global expansion of AWS CCI Solutions
Thu, 14th Jan 2021
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hyperscale
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.