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Improving contact centre performance during times of peak demand
Customer Relationship Management

Improving contact centre performance during times of peak demand

As virus-related uncertainty spreads, financial firms face surging calls to contact centres. Enhancing efficiency is vital to maintaining customer satisfaction.

By Daniel Harding • 4 min read • Mon, 13th Apr 2020
Nintex launches major updates, brings RPA bots to more businesses
Robotic Process Automation

Nintex launches major updates, brings RPA bots to more businesses

Nintex has launched major updates to its Nintex Workflow Cloud, including robotic process automation (RPA) bots and improved workflow tools.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2020
Google Chrome postpones changing cookie policy in wake of COVID-19
Data Privacy

Google Chrome postpones changing cookie policy in wake of COVID-19

Google Chrome delays its SameSite Cookie policy update due to COVID-19, to ensure stability for essential services websites like banking and healthcare.

By Nick Forrester • 3 min read • Tue, 7th Apr 2020
Google Cloud's 2019 partner award winners
DevOps

Google Cloud's 2019 partner award winners

As Google Cloud continues to grow, here are the locally operating partners who are making strides with GCloud sales and services.

By Ben Moore • 2 min read • Tue, 7th Apr 2020
8x8 video conference usage up 1000%
Unified Communications

8x8 video conference usage up 1000%

8x8 Video Meetings platform sees monthly active users reach nearly 4.5 million worldwide, as video conferencing adoption accelerates.

By Shannon Williams • 3 min read • Sat, 4th Apr 2020
HPE announces new virtual desktop solutions in wake of COVID-19
Hybrid & Remote Work

HPE announces new virtual desktop solutions in wake of COVID-19

HPE unveils new initiatives and solutions to support remote working, including a more powerful virtual desktop infrastructure solution.

By Staff Writer • 2 min read • Fri, 3rd Apr 2020
BlackLine offers free finance and accounting services to help business get through COVID-19
Fintech

BlackLine offers free finance and accounting services to help business get through COVID-19

BlackLine has made a number of its services complimentary as it looks at ways it can help accounting teams operate during the COVID-19-10 pandemic.

By Shannon Williams • 4 min read • Fri, 3rd Apr 2020
Email attacks up 667% following rise of COVID-19 worldwide
Malware

Email attacks up 667% following rise of COVID-19 worldwide

Email attacks have surged 667% amidst COVID-19, exploiting vulnerabilities and rising emotions. Barracuda's report shows sophisticated tactics increasing.

By Catherine Knowles • 6 min read • Tue, 31st Mar 2020
Vodafone warns customers as online scams increase due to COVID-19
Email Security

Vodafone warns customers as online scams increase due to COVID-19

Vodafone New Zealand alerts customers to rising online scams exploiting COVID-19 fears, urging vigilance as internet usage soars during lockdown.

By Shannon Williams • 5 min read • Tue, 31st Mar 2020
Will COVID-19 break New Zealand's cash habit?
Fintech

Will COVID-19 break New Zealand's cash habit?

Despite a push for card-only transactions amid COVID-19, a MYOB study reveals that over half of New Zealanders still carry cash, posing a significant challenge.

By Shannon Williams • 3 min read • Tue, 31st Mar 2020
DXC Tech to bring mental health tech to mining, oil and gas workers
Partner Programmes

DXC Tech to bring mental health tech to mining, oil and gas workers

Has entered a MOU with Australian-born Medibio which uses objective measures to identify depression, anxiety and stress.

By Staff Writer • 2 min read • Thu, 26th Mar 2020
IDC: decline, not growth, for APAC IT spending
Supply Chain

IDC: decline, not growth, for APAC IT spending

The COVID-19 pandemic has hit the IT economy hard and IDC says that pessimistic scenarios are now playing out – and may get worse.

By Ben Moore • 4 min read • Thu, 26th Mar 2020
Kiwi businesses urged to double down on cybersecurity
Fintech

Kiwi businesses urged to double down on cybersecurity

Cybercriminals will seek to exploit more businesses that are moving online, particularly as those businesses move to remote working.

By Sara Barker • 2 min read • Mon, 23rd Mar 2020
TIBCO outlines data sharing across open banking, finance and beyond
Fintech

TIBCO outlines data sharing across open banking, finance and beyond

TIBCO reveals how open banking will transform data sharing, with secure exchanges mandated by government policies like Australia's Consumer Data Right.

By Sara Barker • 3 min read • Thu, 19th Mar 2020
72% of all mobile malware is adware - report
Malware

72% of all mobile malware is adware - report

The report also reveals that adware is a rising problem, with its share among all Android malware types having increased by 38% in the past year alone.

By Staff Writer • 3 min read • Wed, 18th Mar 2020
Vodafone drops cheques in move it calls (sigh) 'Chexit'
Marketing Technologies

Vodafone drops cheques in move it calls (sigh) 'Chexit'

Vodafone is, ahem, chequing out of the now old-school payment method as it focuses on developing its digital-first services.

By Ben Moore • 3 min read • Mon, 16th Mar 2020
ICT spending in UAE to reach US$23bn by 2024
Data Analytics

ICT spending in UAE to reach US$23bn by 2024

The UAE's ICT spending is set to soar to USD $23bn by 2024, driven by digitalisation and booming tech adoption sectors, per GlobalData's latest research.

By Shannon Williams • 3 min read • Fri, 13th Mar 2020
Verde and Axsys take top honours at MYOB ANZ Enterprise Awards
Fintech

Verde and Axsys take top honours at MYOB ANZ Enterprise Awards

The annual awards celebrate and recognise excellence amongst MYOB's enterprise partners from across New Zealand and Australia.

By Shannon Williams • 3 min read • Fri, 13th Mar 2020

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