Support. Educate. Engage. These three words represent the core focus of the recently formed Contact Centre Institute of New Zealand.
Twitter hit by scams as experts warn of the dark side of its soaring popularity, urging users to think before they click or share.
EMC, Cisco, and VMware unite at Inform 09, aiming to create the data centre of the future and innovate in IT for efficiency.
Unearthed eBay sales of secondhand disk drives expose chilling security lapses, leaking missile secrets and NHS records.
Contact centre pros in Auckland unite for workforce management mastery, sharing skills and insights to boost efficiency and performance.
Contact centre managers in New Zealand are turning to automation to reduce costs and improve customer service.
Gone are the days when employees were tethered to their desks in order to fulfil their computer- or data-related tasks.
The IT sector in New Zealand is poorly prepared for the challenges posed by climate change, raising questions about its ability to keep businesses competitive.
Open Systems Specialists advocate for open source to offer flexibility and cost savings in the ever-competitive IT landscape.
Drury made the comments as Xero launches its push into Australia - a potential market of well over 2 million small businesses.
Web 2.0, mobile devices, and Gen Y's tech habits are reshaping business security landscapes, demanding new strategies for data protection.
Oracle unveils BI software for iPhones, challenging the norm and aiming to revolutionize mobile business intelligence where others stumbled.
In July, Quicken New Zealand awarded Verna Woods, director of Quick Training in Tauranga, its prestigious Consultant of the Year by Quicken NZ.
The IT industry in New Zealand is striving for rules without regulation, focusing on industry standards and customer demands.
New Zealand entries have made their most signifi cant splash yet in the 2009 Webby Awards, the Oscars of the Internet, winning in three categories.
One of the more subtle areas that often trips up new ventures, especially contractors, is the attribution rule.
MessageLabs seeks NZ partners to tap into the SME market with their internet security solutions, eyeing significant growth opportunities.
Futrix, a NZ IT firm since 1997, pioneers in delivering advanced Business Intelligence solutions globally, enhancing data management across industries.
Finzsoft has an excellent software product in Sovereign and it has high calibre and loyal customers in both New Zealand and Australia.
Talk to Kerry Wood, Managing Director of Quicken New Zealand, and it's easy to see he's passionate about what he does.
