Mitel expands its unified communications solutions in the Asia-Pacific, enhancing local support with VMware for seamless virtualisation.
Egypt forces Vodafone to send propaganda texts amid protests, challenging transparency and telco autonomy, says company statement.
Businesses urged to update their details for the new 0133 service, while carrier testing falls behind schedule.
New Zealand retailers enhance customer experience and streamline operations with accessible, advanced POS technology, redefining sales efficiency.
In pursuit of global expansion, Maxava leverages partnerships within the tech industry to enhance high performance system solutions.
Retailers are urged to embrace a multichannel strategy to enhance customer loyalty and meet the evolving expectations of consumers, a study says.
Brick-and-mortar shops are embracing cloud-based POS systems, ensuring sales continue seamlessly, online or offline.
In 2011, retailers embark on a major tech overhaul, driven by the need to update POS systems and tap into sleeker, smarter solutions.
Transforming smartphones into POS systems is revolutionising small business transactions, offering affordability and mobility.
Innovations in POS technology revolutionize retail, catering to consumer demands for speed and convenience, reshaping shopping experiences.
In NZ, only 2 POS suites meet PCI DSS, a must for businesses handling card data, yet many unaware, leaving a gap in market security.
Speak-to-tweet service offers people on the ground a way to still be heard on the internet without a connection.
Enterprises face WAN woes as remote workloads strain networks, prompting a push towards optimisation to improve speed and efficiency.
Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.
Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.
Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.
Brett Waters, Vice President Asia Pacific – South, RightNow, says it's time for the call centre to listen rather than deflect.
Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.
New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.
NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.
