Amid chaos, contact centres evolve, using strategic training to foster growth and transform customer service into a refined profession.
Businesses embrace VoIP for cost-effective, high-quality communication, revolutionising customer interaction and enhancing remote work.
Businesses grapple with social media's dual role as a productivity tool and security risk in today's interconnected corporate world.
Businesses overcome WAN woes, harnessing optimized solutions for bottom-line benefits, increased productivity, and future-proofing.
Cloud computing surges in popularity, but experts affirm WAN optimisation is crucial now more than ever for closing the branch office gap.
Businesses aiming to maximise WAN and internet performance can look to solutions like WAN optimisation and CDNs, essential for swift online services.
In the midst of a game of musical chairs in the Google boardroom, the internet giant has turned its focus to mobile for 2011 and beyond.
Vodafone has apologised after a Facebooker learned that the company had used her image – and name – in a recent promotion without her consent.
Orcon halts broadband usage count for affected customers amidst reports of meter inaccuracies, promising a system redesign.
2degrees Christchurch network restoration progresses; CEO urges to make important calls as service stabilizes, despite possible fluctuations.
NZ telcos issue fresh updates in Christchurch, focusing on restoring services and supporting the community amidst changing situations.
Orcon launches a free iPhone app to help users monitor broadband usage, promising future updates and a pending Android version.
Gov't grants extension for telco bill review, bowing to TUANZ and InternetNZ pleas for more time due to its complexity. Deadline now March 11.
Click through for all the latest updates from New Zealand's telecommunications companies about coverage and services in Christchurch.
Company insists it's committed to engaging with the Federated Farmers and is interested in the outcome of today's talks - Telecom issues similar statement.
Christchurch reeling from 6.3 magnitude quake; comms disrupted, Cathedral damaged. Live updates via #eqnz. Emergency lines: 0800 779997.
Huawei is set to upgrade Vodafone's network in Australia, with 300 new staff and 200 contractors to tackle a nationwide RAN project across 8000 sites.
Federated Farmers criticise Vodafone and Telecom for dodging a key rural broadband meeting, questioning their commitment to rural NZ.
Proposed change to the Telecommunications Amendment Bill could allow the government to buy back parts of Telecom.
Steady progress is being made, with the majority of customers now back online, a Telecom spokesperson has said.
