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Latest News - Page 242

Avaya spruces up Spaces collaboration platform
Unified Communications

Avaya spruces up Spaces collaboration platform

The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.

By Staff Writer • 3 min read • Wed, 24th Mar 2021
MaxContact integrates contact centre solution with Microsoft Teams
Customer Relationship Management

MaxContact integrates contact centre solution with Microsoft Teams

According to MaxContact's Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.

By Staff Writer • 2 min read • Wed, 24th Mar 2021
APAC consumers comfortable with human & AI-assisted contact centres
Customer Relationship Management

APAC consumers comfortable with human & AI-assisted contact centres

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.

By Sara Barker • 2 min read • Tue, 23rd Mar 2021
IoT botnets: Perspectives from a residential router
Malware

IoT botnets: Perspectives from a residential router

Surprisingly, a vast volume of malicious traffic can reach a residential device, writes Radware head of research Daniel Smith.

By Daniel Smith • 4 min read • Tue, 23rd Mar 2021
Jabra names Aussie Telrex ANZ and APAC partner of the year
Unified Communications

Jabra names Aussie Telrex ANZ and APAC partner of the year

Jabra names Telrex ANZ and APAC Partner of the Year at 2021 APAC Partner Awards for their commitment to delivering business solutions.

By Catherine Knowles • 3 min read • Tue, 23rd Mar 2021
MaxContact integrates Avoira speech analytics into contact centre solution
Customer Relationship Management

MaxContact integrates Avoira speech analytics into contact centre solution

MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.

By Staff Writer • 2 min read • Mon, 22nd Mar 2021
Telcos concerned legacy tech will hold back DX progress
Unified Communications

Telcos concerned legacy tech will hold back DX progress

One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.

By Staff Writer • 3 min read • Mon, 22nd Mar 2021
8x8 launches Microsoft Teams contact centre solution
Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021
2talk launches mobile plans, offers complete communications solution
Unified Communications

2talk launches mobile plans, offers complete communications solution

Business cloud service provider 2talk has launched mobile plans, adding to its broadband and IP Voice products.

By Shannon Williams • 2 min read • Fri, 19th Mar 2021
Jabra names Ingram Micro NZ as ANZ Distributor of the Year
Unified Communications

Jabra names Ingram Micro NZ as ANZ Distributor of the Year

Jabra ANZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated 'immense' commitment and 'gone above and beyond'.

By Staff Writer • 2 min read • Fri, 19th Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021
Jabra launches Evolve2 30 headset with concentration in mind
Unified Communications

Jabra launches Evolve2 30 headset with concentration in mind

Jabra expands its Evolve2 range with the launch of the lightweight Evolve2 30 headset, designed for desk workers.

By Staff Writer • 2 min read • Thu, 18th Mar 2021
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021
NICE inContact infuses AI into contact centre offering
Customer Relationship Management

NICE inContact infuses AI into contact centre offering

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

By Staff Writer • 2 min read • Thu, 18th Mar 2021
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Customer Relationship Management

Enghouse Interactive: Why Teams is a 'game changer' for the channel

The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.

By Sara Barker • 3 min read • Thu, 18th Mar 2021
ComCom: Broadband pricing stagnant in 2020 despite NZers flocking online
Unified Communications

ComCom: Broadband pricing stagnant in 2020 despite NZers flocking online

Despite increased demand, fixed line broadband pricing remains expensive tor all tiers compared to other countries in the OECD.

By Staff Writer • 4 min read • Tue, 16th Mar 2021
Telco Plan B under fire over failure to comply with levy requirements
Unified Communications

Telco Plan B under fire over failure to comply with levy requirements

Plan B Group warned by Commerce Commission over failure to meet information obligations for Telecommunications Development Levy (TDL).

By Shannon Williams • 3 min read • Mon, 15th Mar 2021
Organisations investing in IoT, AI to enhance CX following COVID-19
Customer Relationship Management

Organisations investing in IoT, AI to enhance CX following COVID-19

Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted.

By Shannon Williams • 3 min read • Mon, 15th Mar 2021