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Are you ready for the conversational commerce revolution?
Marketing Technologies

Are you ready for the conversational commerce revolution?

Conversational commerce is revolutionising shopping and brand experiences, with AI assistants accelerating purchases by 30% and reshaping creative roles.

By Sangeeta Mudnal • 3 min read • Tue, 20th May 2025
UiPath unveils integration to orchestrate Microsoft Copilot agents
Software-as-a-Service

UiPath unveils integration to orchestrate Microsoft Copilot agents

UiPath now enables developers to orchestrate Microsoft Copilot Studio agents alongside UiPath and third-party agents via its Maestro platform for enhanced enterprise automation.

By Sean Mitchell • 3 min read • Tue, 20th May 2025
UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025
Dresses & jumpsuits top returns as Aussies shop online
Customer Experience

Dresses & jumpsuits top returns as Aussies shop online

Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.

By Jed Nykolle Harme • 4 min read • Fri, 16th May 2025
Celonis unveils process intelligence tools to boost AI returns
Robotic Process Automation

Celonis unveils process intelligence tools to boost AI returns

Celonis unveils AI-driven upgrades to AgentC, integrating Orchestration Engine and launching Solution Suites for supply chain, finance, sustainability, and more.

By Jed Nykolle Harme • 4 min read • Wed, 14th May 2025
Cisco reports revenue of USD $14.1 billion & surge in profits
Artificial Intelligence

Cisco reports revenue of USD $14.1 billion & surge in profits

Cisco posts Q3 revenue of USD $14.1 billion, up 11%, with net income surging 32% to USD $2.5 billion amid strong AI and security demand.

By Sean Mitchell • 4 min read • Wed, 14th May 2025
Linn Academy returns in 2025 to boost ecommerce innovation
Digital Transformation

Linn Academy returns in 2025 to boost ecommerce innovation

Linnworks will revive its Linn Academy event in June 2025 as it will offer eCommerce retail pros insights, networking, and the latest industry developments.

By Jed Nykolle Harme • 3 min read • Tue, 13th May 2025
Road Runner Sports adopts mobile POS to boost service & reach
Customer Relationship Management

Road Runner Sports adopts mobile POS to boost service & reach

Road Runner Sports will deploy the Aptos ONE mobile-first POS across its 50+ US stores to boost personalised service and streamline sales.

By Jed Nykolle Harme • 4 min read • Tue, 13th May 2025
SAS takes measured path with AI to deliver real-world gains
Generative AI

SAS takes measured path with AI to deliver real-world gains

While big tech boasts bleeding-edge AI, SAS says it's quietly building tools that deliver measurable returns for government, industry and health.

By Sean Mitchell • 5 min read • Fri, 9th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
Forrester names AI, agentic systems & robotics top for 2025
Robotics

Forrester names AI, agentic systems & robotics top for 2025

Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.

By Shannon Williams • 4 min read • Wed, 7th May 2025
Talkdesk launches AI platform to streamline utilities support
Customer Experience

Talkdesk launches AI platform to streamline utilities support

Talkdesk launches Utilities Experience Cloud, an AI-powered platform for utility firms to offer faster, personalised omnichannel customer service with real-time system integration.

By Catherine Knowles • 3 min read • Wed, 7th May 2025
Retailers boost performance with personalisation & new tech
Digital Transformation

Retailers boost performance with personalisation & new tech

Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

By Kaleah Salmon • 3 min read • Tue, 6th May 2025

Stories from Other Regions

Returns stories

AI adoption grows in Singapore retail as trust concerns persist
Digital Transformation

AI adoption grows in Singapore retail as trust concerns persist

Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.

By Catherine Knowles • 4 min read • Fri, 9th May 2025
Syfe & BlackRock partner to expand private credit access in Singapore
BlackRock

Syfe & BlackRock partner to expand private credit access in Singapore

Syfe teams up with BlackRock to offer Accredited Investors in Singapore exclusive access to US middle market private credit, requiring lower minimum investments.

By Sean Mitchell • 3 min read • Thu, 8th May 2025
Phase One closes $2.1m fund, backs 14 tech startups
Agricultural Technology

Phase One closes $2.1m fund, backs 14 tech startups

Phase One Ventures closes its early-stage NZD $2.1m fund after backing 14 startups, with 12 securing follow-on funding and creating 100+ jobs.

By Jed Nykolle Harme • 3 min read • Thu, 8th May 2025
NZ startup founders paid $205,000 on average, gaps remain
Mental Health

NZ startup founders paid $205,000 on average, gaps remain

The New Zealand Founder Pay Report 2025 reveals average founder salaries at NZD $205,000, highlighting gender, location, and role pay disparities across startups.

By Jed Nykolle Harme • 5 min read • Wed, 7th May 2025