https://telconews.com.au/story/australian-customer-service-still-leans-on-phone-calls TelcoNews Australia en 2026-07-28T16:56:00+12:00 Australian customer service still leans on phone calls New Zealand (NZ), Productivity, Contact Centre, Outsourcing, Workforce Technology, Digital Transformation, Enterprise Resource Planning (ERP), Australia & New Zealand, Australian, Hybrid & Remote Work, Chatbots, Customer Experience (CX), Conversational AI, Customer service, Customer Satisfaction, Business Process Optimisation, Call centre, Self-service, NiCE, Customer Support, Customer Expectations, Speech analytics, Digital Channels 2026-07-28T17:00:06+12:00 https://telconews.com.au/story/australia-warning-test-shows-cell-broadcast-blind-spot TelcoNews Australia en 2026-07-27T18:49:00+12:00 Australia warning test shows Cell Broadcast blind spot Wi-Fi (WiFi), Australian, Telcos, Regional Australia, Critical Infrastructure, Starlink, Emergency management 2026-07-27T19:00:07+12:00 https://telconews.com.au/story/geotab-wins-tca-approval-for-go9b-telematics-device TelcoNews Australia en 2026-07-27T11:54:00+12:00 Geotab wins TCA approval for GO9B telematics device Integration, Risk & Compliance, Australian, Trusted Connectivity Alliance, Road Safety, Data collection, Fleet Management, Geotab, ITS, Telematics, Service Provider 2026-07-27T12:00:06+12:00 https://telconews.com.au/story/voicify-cuts-costs-with-google-cloud-s-gemini-models TelcoNews Australia en 2026-07-24T12:53:00+12:00 Voicify cuts costs with Google Cloud's Gemini models Contact Centre, COVID-19, Data Privacy, Large Language Models (LLMs), Cloud, Google Gemini, Healthcare, Google Cloud, Customer Experience (CX), Conversational AI, High availability, Generative AI (GenAI), Natural language processing (NLP), Call centre, Multi-cloud, Data Protection, Google Cloud Platform (GCP), Restaurants, Point of Sale (POS), Workflow Automation, Quick service restaurant (QSR), Voice AI 2026-07-24T13:00:06+12:00 https://telconews.com.au/story/nice-expands-ringcentral-partnership-with-ai-focus TelcoNews Australia en 2026-07-24T11:55:00+12:00 NiCE expands RingCentral partnership with AI focus Unified Communications (UC), Contact Centre, Digital Transformation, Enterprise Resource Planning (ERP), Artificial Intelligence (AI), Partnerships, Omnichannel, CXone, Video conferencing, Customer Experience (CX), Cloud Communications, Customer service, Software-as-a-Service (SaaS), Customer engagement, Call centre, Unified Communications-as-a-Service (UCaaS), Cloud Platform-as-a-Service (CPaaS), NiCE, Workflow Automation, RingCentral, Business communications 2026-07-24T12:00:05+12:00 https://telconews.com.au/story/contrivian-completes-big-network-merger-for-starlink TelcoNews Australia en 2026-07-23T15:45:00+12:00 Contrivian completes Big Network merger for starlink 4G technology, IT Department, Broadband, Internet of Things (IoT), Integration, 5G & Beyond, Financial Services, Artificial Intelligence (AI), Hybrid & Remote Work, Telcos, Fibre, Network Management, Public Sector, Energy sector, High availability, LTE, Network automation, Low Earth Orbit, Multi-cloud, Managed network, Edge Computing, Failover, Starlink, Acquisition, Software-defined Networking (SDN) 2026-07-23T15:45:06+12:00 https://telconews.com.au/story/ursys-launches-secure-layer-2-starlink-for-remote-sites TelcoNews Australia en 2026-07-22T16:56:00+12:00 URSYS launches secure Layer 2 Starlink for remote sites Disaster Recovery (DR), Managed Services, Public Internet, Regulatory technology, 5G & Beyond, Risk & Compliance, Australian, Cybersecurity, Telcos, ICS, Sydney, Network Security, Fibre, Private networks, Industrial Control Systems, ISO Certification, Telemetry, SCADA, Quality Management, Low Earth Orbit, Data Security, Low latency, Security management, Managed network, Critical Infrastructure, Starlink, NOC, Emergency services 2026-07-22T17:00:06+12:00 https://telconews.com.au/story/australia-new-zealand-d2d-connections-to-top-1-5m TelcoNews Australia en 2026-07-22T10:53:00+12:00 Australia, New Zealand D2D connections to top 1.5m New Zealand (NZ), Agricultural Technology, Network Infrastructure, Broadband, Market competition, 5G & Beyond, Australian, Managed Service Provider (MSP), Telcos, Logistics, One NZ, Farming, Capex, Mobile operators, Low Earth Orbit, Emergency Communications, Australasia, Oceania, Digital divide, Gartner, Telstra, Cloud / Communication Service Providers (CSPs), One New Zealand, Analyst report 2026-07-22T11:00:06+12:00 https://telconews.com.au/story/bai-names-dr-angela-coble-as-chief-transformation-officer TelcoNews Australia en 2026-07-21T14:09:00+12:00 BAI names Dr Angela Coble as Chief Transformation Officer Chief Technology Officers (CTO), Smart Cities, Managed Services, Digital Transformation, IT Department, ICT sector, Regulatory technology, 5G & Beyond, BAI Communications, Australian, Telcos, Women in Technology, Chief Information Officer (CIO), Public Sector, Energy sector, Broadcasting, Data Strategy, Public Transport, Systems integration, Resilience, Television (TV), Wireless Networks, Critical Infrastructure, Hall of Fame, Accenture, Radio, Emergency services, Information Communication & Technology (ICT), Job moves 2026-07-21T14:45:05+12:00 https://telconews.com.au/story/zoom-appoints-carlos-quaderi-as-head-of-asia-pacific TelcoNews Australia en 2026-07-21T14:09:00+12:00 Zoom appoints Carlos Quaderi as Head of Asia Pacific Microsoft, New Zealand (NZ), Unified Communications (UC), Small Business (SMB), Contact Centre, Digital Transformation, IT Department, Taiwan, Partner Programmes, Enterprise Resource Planning (ERP), Australia & New Zealand, Cloud, Australian, Artificial Intelligence (AI), Market Growth, Hybrid & Remote Work, Southeast Asia, South Korea, Video conferencing, Customer Experience (CX), Customer service, C-Suite, Software-as-a-Service (SaaS), Singapore, India, Unified Communications-as-a-Service (UCaaS), Workday, Business Transformation, Hong Kong, APAC, AI Strategy, Asia Pacific, Japan, Amazon Web Services (AWS), Zoom, Job moves 2026-07-21T14:15:06+12:00 https://telconews.com.au/story/very-small-fines-unlikely-to-prevent-future-mobile-outages TelcoNews Australia en 2026-07-17T11:26:00+12:00 'Very small' fines unlikely to prevent future mobile outages New Zealand (NZ), Optus, Canada, Market competition, Australian, Telcos, Customer Experience (CX), Digital Infrastructure, Felix Mobile, Shareholders, Boost Mobile, Low Earth Orbit, Kogan Mobile, Australian economy, Vodafone, Telecommunications Act, Telstra, Australian Communications and Media Authority (ACMA), Starlink, Emergency services, Editor interview 2026-07-19T15:15:07+12:00 https://telconews.com.au/story/aws-helps-nasa-beam-live-4k-moon-video-to-millions TelcoNews Australia en 2026-07-15T10:45:00+12:00 AWS helps NASA beam live 4K Moon video to millions Space Technologies (SpaceTech), Intel, Streaming, Digital Transformation, Application infrastructure, Aerospace, Cloud, Australian, Telcos, Public Sector, Broadcasting, UHD, Emerging Technology, United States (US), High Definition (HD), YouTube, Data transfer, Canberra, Booz Allen, ANU, Content delivery network (CDN), Australian National University, Moon, NASA, Amazon Web Services (AWS), High Performance Computing (HPC) 2026-07-15T10:45:06+12:00 https://telconews.com.au/story/tcs-wins-broader-role-in-abb-s-global-network-overhaul TelcoNews Australia en 2026-07-14T14:35:00+12:00 TCS wins broader role in ABB's global network overhaul Network Infrastructure, Digital Transformation, Software Defined Wide Area Network (SD-WAN), Industry 4.0, Enterprise Resource Planning (ERP), IT Infrastructure, Wide Area Network (WAN), Artificial Intelligence (AI), Cybersecurity, AIOps, Network Security, Industrial Automation, IT services, SIAM, Digital Infrastructure, Automation, ABB, Network monitoring, Managed network, Local area network (LAN), Network-as-a-Service (NaaS), Tata Consultancy Services (TCS), Business Continuity 2026-07-14T14:45:05+12:00 https://telconews.com.au/story/superloop-named-australia-s-fastest-fixed-network-again TelcoNews Australia en 2026-07-09T14:25:00+12:00 Superloop named Australia's fastest fixed network again Internet Service Provider (ISP), Broadband, Market competition, Australian, Telcos, Speedtest, Ookla, Fibre, Customer Experience (CX), Customer Satisfaction, Australian Competition and Consumer Commission (ACCC), Low latency, National Broadband Network (NBN), Superloop, Telecom, ASX, Service Provider, Fixed Wireless 2026-07-09T14:30:05+12:00 https://telconews.com.au/story/optus-trials-nokia-automation-to-restore-mobile-coverage TelcoNews Australia en 2026-07-09T14:00:00+12:00 Optus trials Nokia automation to restore mobile coverage Optus, 5G & Beyond, Australian, Telcos, Partnerships, Sydney, Radio access network (RAN), Customer Experience (CX), Nokia, Network automation, Brisbane 2026-07-09T14:00:06+12:00 https://telconews.com.au/story/australian-healthcare-providers-urged-to-register-sms-ids TelcoNews Australia en 2026-07-09T14:00:00+12:00 Australian healthcare providers urged to register SMS IDs Email Security, Data Privacy, Australian, Cybersecurity, Health Technologies (HealthTech), Cybercrime, United Kingdom (UK), United States (US), Identity Theft, Consumer Trust, Smishing, Digital Trust, Phishing, Data Protection, Risk Management, Australian Communications and Media Authority (ACMA), Telehealth, Hospitals, Fraud prevention 2026-07-09T14:00:06+12:00 https://telconews.com.au/story/brave-vr-launches-in-australia-to-boost-workplace-behaviour TelcoNews Australia en 2026-07-08T10:15:00+12:00 Brave VR launches in Australia to boost workplace behaviour New Zealand (NZ), Education, Learning & Training, KPMG, Digital Transformation, Skills shortage, Australian, Artificial Intelligence (AI), Human Resources (HR), Professional services, Air New Zealand, Airlines, United Kingdom (UK), United States (US), EdTech, Virtual Reality (VR), Resilience, Remote Learning, Change Management, Workplace culture, VR training 2026-07-08T10:15:05+12:00 https://telconews.com.au/story/dp-computing-wins-ubiquiti-nod-for-remote-nt-network TelcoNews Australia en 2026-07-07T16:00:00+12:00 DP Computing wins Ubiquiti nod for remote NT network Agricultural Technology, Managed Service Provider (MSP), Case Study, Ubiquiti, Regional Australia, Wireless Access, Managed network, Service Provider, IT support, Northern Territory 2026-07-07T16:00:05+12:00 https://telconews.com.au/story/carbonix-wins-drone-certification-for-surat-basin-ops TelcoNews Australia en 2026-07-06T11:50:00+12:00 Carbonix wins drone certification for Surat Basin ops Unmanned Aerial Vehicles (UAV), Australian, Energy sector, Oil and Gas, Defense, Drones, VTOL, Critical Infrastructure, Defence, Starlink, LiDAR, Emergency services, Queensland, Carbonix 2026-07-06T12:00:06+12:00 https://telconews.com.au/story/superloop-launches-broadband-pricelock-for-customers TelcoNews Australia en 2026-07-06T11:21:00+12:00 Superloop launches broadband PriceLock for customers Network Infrastructure, Internet Service Provider (ISP), Broadband, Market competition, Australian, Telcos, Fibre, Inflation, Billing, Digital Infrastructure, National Broadband Network (NBN), Superloop, Telecom, Customer retention, Customer Loyalty, ASX, Service Provider, Fixed Wireless 2026-07-06T11:30:06+12:00 https://telconews.com.au/story/myriota-adds-cellular-to-hyperpulse-hybrid-iot-network TelcoNews Australia en 2026-07-02T21:39:00+12:00 Myriota adds cellular to HyperPulse hybrid IoT network New Zealand (NZ), Agricultural Technology, Digital Transformation, Internet of Things (IoT), Supply Chain, 5G & Beyond, Australian, Telcos, Chief Executive Officer (CEO), Asset tracker, Precision agriculture, Utilities, United States (US), Myriota, Mining, ABI Research, Bluetooth low energy (BLE), Adelaide, IoT network, Industrial IoT (IIoT), Saudi Arabia, Analyst report 2026-07-03T01:30:06+12:00 https://telconews.com.au/story/crayoniq-says-apac-cx-buying-shifts-to-ai-strategy TelcoNews Australia en 2026-07-02T12:25:00+12:00 CrayonIQ says APAC CX buying shifts to AI strategy Contact Centre, Digital Transformation, IT Department, Hyperscale, IT Strategy, Microsoft Azure, Integration, Partner Programmes, Regulatory technology, Application infrastructure, Tokenisation, Cloud, Artificial Intelligence (AI), AI Ethics & Governance, Chief Information Officer (CIO), Google Cloud, Dynamics 365, Cisco, Twilio, Customer Experience (CX), AI Adoption, Customer service, Vonage, Data governance, Zendesk, Procurement, Genesys, Salesforce, Automation, Call centre, Contact Centre-as-a-Service (CCaaS), Verint, APAC, AI Strategy, Asia Pacific, NiCE, Google Cloud Platform (GCP), Customer Support, IT Procurement, Change Management, Interoperability, Security, ServiceNow, Amazon Web Services (AWS), Microsoft Dynamics 2026-07-04T14:47:52+12:00 https://telconews.com.au/story/telair-marks-20-years-as-independent-australian-telco TelcoNews Australia en 2026-07-02T10:00:00+12:00 Telair marks 20 years as independent Australian telco Small Business (SMB), Network Infrastructure, Managed Services, Digital Transformation, Australian, Managed Service Provider (MSP), Melbourne, Sydney, Perth, IT services, Customer Experience (CX), SUBCO, Call centre, Brisbane, Network upgrade, Customer Support, Managed IT, Connectivity, Broadband infrastructure, IT support 2026-07-02T10:00:05+12:00 https://telconews.com.au/story/myriota-launches-hybrid-satellite-cellular-tracking TelcoNews Australia en 2026-07-01T18:15:00+12:00 Myriota launches hybrid satellite & cellular tracking New Zealand (NZ), Agricultural Technology, Canada, Digital Transformation, Internet of Things (IoT), Industry 4.0, Supply Chain, 5G & Beyond, Asset Management, Australian, Market Growth, Telcos, Logistics, Energy sector, Oil and Gas, Middle East, Utilities, United States (US), Myriota, Defense, Mining, Patents, Bluetooth low energy (BLE), APAC, M2M, Adelaide, Telematics, Defence, Latin America, OEM, Industrial IoT (IIoT), Saudi Arabia, Low cost 2026-07-01T18:30:07+12:00 https://telconews.com.au/story/bai-communications-appoints-three-non-executive-directors TelcoNews Australia en 2026-07-01T17:30:00+12:00 BAI Communications appoints three non-executive directors New Zealand (NZ), BAI Communications, Australian, Association of Southeast Asian Nations, Telcos, Digital services, Sydney, New South Wales (NSW), Energy sector, Broadcasting, Digital Infrastructure, Seoul National University, Australian economy, Private Equity, National Broadband Network (NBN), Critical Infrastructure, Telstra, Job moves 2026-07-01T17:30:05+12:00